Privacy Policy

Your privacy matters to us

eComrads ("we," "us," or "our") is committed to being transparent about how we handle your personal data. This Privacy Policy explains what information we collect when you use our platform, how we use it, who we share it with, and what rights you have over it.

By using eComrads, you acknowledge this Policy. It should be read alongside our Terms of Service and Cookie Policy.

We are the data controller for personal data processed through eComrads - meaning we determine the purposes and means of processing your information.

What We Collect

We only collect information that's necessary to provide and improve our Services. Here's a breakdown of what we collect and when.

Information you give us directly

Information we collect automatically

When you use eComrads, we automatically collect certain technical data to keep the platform running smoothly and securely:

• IP address and approximate location (country/region);
• Device type, operating system, and browser;
• Pages visited, features used, and session duration;
• Error logs and performance data.

Most of this is aggregate or anonymized, but some (like IP address) may be considered personal data under applicable law.

Information from third-party integrations

If you connect third-party services (like Meta, Google, or Shopify) to eComrads, those platforms may share certain data with us to enable the integration. What's shared depends on your settings with those platforms and their own privacy policies.

How We Use It

We use your information to operate, improve, and support eComrads. Specifically:

• Providing the Services — creating and managing your account, running platform features, processing payments;
• Personalizing your experience — tailoring content recommendations and platform outputs to your business type and preferences;
• Communications — sending account-related emails (billing confirmations, renewal reminders, support replies). We won't spam you;
• Platform improvement — using aggregated analytics to fix bugs, improve features, and make better product decisions;
• Security and fraud prevention — detecting and preventing misuse, unauthorized access, or abuse;
• Legal compliance — meeting our obligations under applicable law.

We rely on the following legal bases for processing your data: performance of a contract, legitimate interests, your consent, and legal obligation where required.

Who We Share It With

We don't sell your data. We share it only when necessary and with appropriate safeguards:

• Service providers who help us operate eComrads;
• Integrated third-party platforms when you use those integrations;
• Legal authorities when required by law or to protect rights, safety, or property;
• Business transfers if eComrads is acquired, merged, or sells assets.

Third-Party Services We Use

eComrads relies on the following categories of third-party services to operate. Each has its own privacy policy:

We encourage you to review the privacy policies of any third-party service you connect to eComrads.

Security

We use a combination of technical and organizational safeguards to protect your data, including encrypted data transmission (HTTPS), access controls and authentication, regular security reviews, and staff confidentiality agreements.

That said, no system is perfectly secure. If you become aware of a security issue affecting your account, let us know immediately at support@ecomrads.com.

Data Retention

We keep your data only as long as we need it:

• Account data is retained until you close your account and request deletion;
• Technical/log data is typically retained for up to 3 years;
• Payment records are retained for up to 5 years to meet financial and legal obligations;
• Support correspondence is kept for up to 3 years after a ticket is resolved.

After these periods, data is deleted or anonymized unless a longer retention period is required by law.

Your Rights

Depending on where you live, you may have rights over your personal data. Here's a summary:

For US Residents (State-Specific)

Residents of California (CCPA), Colorado, Connecticut, Delaware, Virginia, Texas, and other US states with privacy laws have specific rights as outlined above, plus the right to opt out of the "sale" or "sharing" of personal data. eComrads does not sell your data. If you'd like to record a formal preference, contact us at support@ecomrads.com.

California residents may also request that we limit the use of sensitive personal information. For a full breakdown by state, or if your state isn't listed, contact us directly and we'll clarify what applies to you.

To exercise any of your rights, email support@ecomrads.com. We'll respond within 30-45 days. If you're not satisfied with our response, you may have the right to complain to your local data protection authority or the FTC.

Children

eComrads is not directed at anyone under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided us personal data without parental consent, please contact us at support@ecomrads.com and we'll delete it promptly.

Policy Updates

We may update this Privacy Policy when our practices change or when required by law. We'll note the new date at the top and notify you of material changes through the platform or by email. Continuing to use eComrads after an update means you accept the revised policy.

Contact

Privacy questions, data requests, or concerns - we want to hear from you.